Effective Date: 17/7/2025 – Last Updated: 17/7/2025
Website: https://bluelightlocal.co.uk
1.1 About Blue Light Local
Blue Light Local (“we”, “us”, “our”, “Blue Light Local”) operates bluelightlocal.co.uk and members.bluelightlocal.co.uk as an Employee Assistance Programme connecting emergency service personnel (“Members”) with local, independent businesses (“Suppliers”) offering exclusive discounts and benefits.
1.2 Our Mission
We exist to support the people who look after us, whilst strengthening local communities by promoting independent retailers and small chains that our communities rely on.
1.3 Acceptance of Terms
By accessing or using our websites (bluelightlocal.co.uk and members.bluelightlocal.co.uk) or services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms specific to certain services.
1.4 Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes through the website or email. Continued use of our services after notification constitutes acceptance of the revised Terms.
“Blue Light Local”, “we”, “us”, “our”: Blue Light Local and its affiliates
“Website”: bluelightlocal.co.uk and members.bluelightlocal.co.uk
“Services”: The platform and all related services provided by Blue Light Local “Member”: A verified emergency services worker registered to access discounts “Supplier”: An independent business registered to offer discounts to Members “Offer”: A specific promotion, discount, or benefit listed by a Supplier
“Emergency Services Personnel”: Current or retired personnel from NHS, Police, Fire and Rescue, Ambulance Services, Armed Forces, Prison Services, and other qualifying emergency services as determined by Blue Light Local
“Content”: All text, images, data, and other materials on the Website
3.1 Eligibility Requirements
To register as a Member, you must:
Be current or retired emergency services personnel as defined in Section 2
Provide accurate verification documentation
Be aged 18 or over
Have legal capacity to enter into this agreement
3.2 Verification Process
All Members must undergo identity and employment verification
We may request official documentation including employee ID, payslips, or professional registration We reserve the right to use third-party verification services
Verification requirements may be updated without amending these Terms
3.3 Account Security
You are responsible for maintaining the confidentiality of your login credentials You must not share your account access with others
You must notify us immediately of any unauthorised access
We may suspend accounts showing signs of suspicious activity
3.4 Use of Offers
Offers are subject to individual Supplier terms and conditions
Offers are for personal use only and are non-transferable
We are not responsible for Offer fulfilment, quality, or availability
Misuse of Offers may result in account termination
4.1 Supplier Eligibility
Must be a legitimate UK-registered business
Preferably independent or small-chain operations
Must operate within legal and ethical standards
Must provide accurate business registration details
4.2 Registration Process
Registration is free of charge
Must provide complete and accurate business information
Must maintain current contact details and business credentials
Subject to approval at our discretion
4.3 Offer Management
Suppliers are solely responsible for the accuracy and validity of their Offers Must clearly define all terms including discount percentages, validity periods, and exclusions Must honour all valid Offers presented by verified Members
Must promptly update or remove invalid Offers
4.4 Performance Standards
Must maintain reasonable customer service standards
Must not discriminate against Members
Must comply with all applicable consumer protection laws
Must respond to Member queries and complaints in a timely manner
4.5 Monitoring and Compliance
We reserve the right to monitor Supplier performance
We may remove Suppliers for poor performance, Member complaints, or breach of these Terms We may conduct periodic reviews of Supplier compliance
5.1 Service Availability
We strive to maintain service availability but cannot guarantee uninterrupted access We may temporarily suspend services for maintenance, updates, or technical issues We are not liable for service interruptions beyond our reasonable control
5.2 Third-Party Service Providers
We use the following third-party services to operate our platform:
Make.com: Automation and workflow management
Instantly.ai: Email processing and member communications
Zapier: Integration services and data processing
Google Sheets: Data storage and analysis
OpenAI: AI-powered content and verification assistance
5.3 Data Processing
Personal data may be processed by our third-party service providers
Some providers may transfer data outside the UK/EEA
All processors are bound by appropriate data protection agreements
Full details are provided in our Privacy Policy
5.4 Beta Features
We may offer beta or experimental features from time to time
Beta features are provided “as is” without warranty
We may discontinue beta features at any time without notice
6.1 Our Intellectual Property
All Website content, trademarks, logos, and technology are owned by Blue Light Local or our licensors
You may not copy, distribute, or republish any content without express written permission “Blue Light Local” is our trademark and may not be used without authorisation
6.2 User-Generated Content
You grant us a non-exclusive, royalty-free licence to use content you submit You must have rights to any content you upload
You remain responsible for your content and its legal compliance
We reserve the right to remove or modify user content at our discretion
6.3 Brand Usage by Suppliers
Suppliers may reference Blue Light Local in connection with their participation Any use of our branding must be pre-approved and comply with our brand guidelines Misuse of our branding may result in immediate account termination
7.1 Data Collection and Use
Personal data collection and processing are governed by our Privacy Policy We process data lawfully under GDPR and UK data protection legislation You have rights regarding your personal data as outlined in our Privacy Policy
7.2 Cross-Border Data Transfers
Some data may be transferred outside the UK/EEA to our service providers All transfers are protected by appropriate safeguards
You consent to these transfers by using our services
7.3 Automated Decision-Making
We may use automated systems for verification and fraud prevention You have the right to request human review of automated decisions Contact us if you believe an automated decision has been made incorrectly
8.1 Prohibited Activities
Users must not:
Engage in fraudulent activity or misrepresentation
Attempt to circumvent verification processes
Harass, abuse, or discriminate against other users
Violate any applicable laws or regulations
Interfere with the Website’s operation or security
Create multiple accounts or false identities
Use the platform for commercial gain (Members only)
8.2 Consequences
We may suspend or terminate accounts for prohibited conduct We may report illegal activities to relevant authorities
We may pursue legal action for damages or losses incurred
9.1 Platform Disclaimer
Blue Light Local operates as a platform connecting Members and Suppliers
We do not endorse or guarantee any specific Supplier or Offer
We are not party to transactions between Members and Suppliers
The Website is provided “as is” without warranties of any kind
9.2 Limitation of Liability
Our liability is limited to the fullest extent permitted by law
We are not liable for indirect, consequential, or special damages
Our total liability shall not exceed £100 or the amount you paid us (if any)
Nothing in these Terms excludes liability for death, personal injury, or fraudulent misrepresentation
9.3 Member and Supplier Disputes
Disputes between Members and Suppliers must be resolved directly
We may provide assistance but are not obligated to mediate disputes
We reserve the right to remove parties who cause persistent disputes
You agree to indemnify and hold harmless Blue Light Local, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
Your use of the Website or Services
Your breach of these Terms
Your violation of any third-party rights
Your content or conduct on the platform
11.1 Termination by Users
Members and Suppliers may terminate their accounts at any time
Contact us for account deletion procedures
Some data may be retained as required by law or for legitimate business purposes
11.2 Termination by Blue Light Local
We may terminate or suspend accounts for:
Breach of these Terms
Fraudulent activity or misrepresentation
Ineligibility for membership
Failure to verify identity or employment
Conduct that harms our reputation or other users
11.3 Effect of Termination
Access to the platform will cease immediately
Outstanding obligations survive termination
We may retain some data as required by law
12.1 Informal Resolution
Contact us first to resolve any disputes informally
We will investigate and respond to complaints within 30 days
Most disputes can be resolved through direct communication
12.2 Formal Proceedings
If informal resolution fails, disputes will be subject to the jurisdiction of England and Wales You may have rights under consumer protection legislation
We encourage use of alternative dispute resolution where appropriate
13.1 Governing Law
These Terms are governed by the laws of England and Wales.
13.2 Jurisdiction
The courts of England and Wales have exclusive jurisdiction over any disputes.
13.3 Severability
If any provision is found invalid or unenforceable, the remainder of these Terms shall remain in full force and effect.
13.4 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Blue Light Local.
13.5 Assignment
We may assign these Terms to any affiliate or successor entity. You may not assign your rights without our written consent.
13.6 Waiver
Our failure to enforce any provision does not constitute a waiver of that provision.
For questions about these Terms or our services, please contact us:
Blue Light Local
Website: https://bluelightlocal.co.uk
Email: [email protected]
Address: Colony Fabrica, 269 Great Ancoats Street, Manchester, M4 7DB
End of Terms and Conditions